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Institution Date Title Author
國立勤益科技大學 2015-12-01 服務補救知覺與補救後滿意度之關係-兼論失誤嚴重性與補救效益的調節效果 Liao), 陳細鈿(Hsi-Tien Chen) ; 陳貴凰(Kaui-Hwang Chen) ; 張柏文(Pou-Wen Chang) ; 賴鈺欣(Yu-Xin Lai) ; 甘姵柔(Pei-Zo Gan) ; 陳瑀薔(Yu-Qiang Chen) ; 劉怡君(Yi-Jun Liu) ; 廖苑辰(Yuan-Chen

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