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Institution	Date	Title	Author
國立臺灣海洋大學	2012-03	CUSTOMER RELATIONSHIP MANAGEMENT AND FIRM PERFORMANCE: AN EMPIRICAL STUDY OF FREIGHT FORWARDER SERVICES	Kuo-Chung Shang;Chin-Shan Lu
國立成功大學	2012-02	CUSTOMER RELATIONSHIP MANAGEMENT AND FIRM PERFORMANCE: AN EMPIRICAL STUDY OF FREIGHT FORWARDER SERVICES	Shang, Kuo-Chung; Lu, Chin-Shan
國立政治大學	2015-09	Customer relationship management and innovation as performance drivers	Hu, H.-H.; Hu, Hsin-Yi; Parsa, H.
淡江大學	2003-11	Customer Relationship Management and Performance Improvement by e-CRM in Sales and Market and Service	李旭華; Lee, Hsu-hua
國立東華大學	2006-11-23	Customer relationship management drivers for e-government in Taiwan	Liu, Han-Yuh; Lee, T. Y.; 劉漢榆
國立政治大學	2001	Customer Relationship Management for Broadband Mobile Communication and Commerce	陳瑞龍; Chen, Jui-Lon
元智大學	2009-04	Customer relationship management in healthcare service - An integrated DSS framework for patient loyalty	邱昭彰; Chi-I Hsu; Pei-Lun Hsu
大葉大學	2013-04	Customer Relationship Management in the Banking Industry: The Mediating Role of Information Technology	Yang, Yi-Feng;Wu, Yu-Chi;Hsu, Cheng-Se;Tsai, Chin-Shih
國立臺灣海洋大學	2007	Customer Relationship Management of the Information Education Services Industry in Taiwan: Attributes, Benefits and Relationship	Chiung-Ju Liang;Wen-Hung Wang
元智大學	2004-11	Customer relationship management: antecedents, effectiveness construct and the impact to firm performance	陳家祥

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