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Institution	Date	Title	Author
元智大學	2009-04	Customer relationship management in healthcare service - An integrated DSS framework for patient loyalty	邱昭彰; Chi-I Hsu; Pei-Lun Hsu
大葉大學	2013-04	Customer Relationship Management in the Banking Industry: The Mediating Role of Information Technology	Yang, Yi-Feng;Wu, Yu-Chi;Hsu, Cheng-Se;Tsai, Chin-Shih
國立臺灣海洋大學	2007	Customer Relationship Management of the Information Education Services Industry in Taiwan: Attributes, Benefits and Relationship	Chiung-Ju Liang;Wen-Hung Wang
元智大學	2004-11	Customer relationship management: antecedents, effectiveness construct and the impact to firm performance	陳家祥
國立臺灣海洋大學	2007	Customer Relationship Managment of the Information Education Services Industry in Taiwan: Attributes, Benefits and Relationship	CHIUNG-JU LIANG;WEN-HUNG WANG
淡江大學	2004-12	Customer relationship marketing to link customer’s satisfaction and loyalty in CRM	李旭華; Lee, Hsu-hua; Liu, Yu-chu
國立成功大學	2007-06-26	Customer Retention Prediction Using LDF and Decision Tree for a Metal Company in Taiwan	蔡政哲; Tsai, Cheng-che
中華大學	2005	Customer satisfaction and dining behavior in an in-campus restaurant	施雅惠; Shih, Yahui
元智大學	2011-10-14	Customer Satisfaction and Loyalty – A Case Study of a Hotel in Honduras	Candy Hernández; Ching-Jung Ting
南台科技大學	2010	Customer Satisfaction and Post-purchase Behavior The Case of Starbucks Coffee in the Philippines	涂志聖; Francis Simon G. Tenchavez

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