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Institution	Date	Title	Author
國立中山大學	2005-12	Customers' perceptions toward complaint handling in airline service: Based upon Kelly’s attribution theory	W. Chiou;S. Wan;M. Chang
元智大學	Sep-15	Customers'' Attribution of Blame in Chain Stores Settings: The Perspectives of Relationship Orientation	Chen, Yi-Mu; Huang, Tseng-Lung
義守大學	2015-09	Customers’ Attribution of Blame in Chain Store Settings: The Perspectives of Relationship Orientation	Yi-Mu Chen;Tseng-Lung Huang
朝陽科技大學	2023-06	Customers’ Behavior Analysis Before and During the Chinese New Year: An Empirical Study from A Supermarket in Taiwan	Tang, Yung-Tai; Wu, Hsin-Hung; Yang, Hao-Wei; Lo, Ming-Min; 羅明敏
國立高雄餐旅大學	2009-04	Customers’ expectations towards complaint handling in airline service: Effects of privilege status and reasonability of demands based on cue-arousal theory	楊昭景; Chiou*, W., Chang, M., & Yang, C.
國立臺灣大學	2004-11	Customers’ Exposure to PM2.5 and Polycyclic Aromatic Hydrocarbons in Smoking/non-smoking Sections of 24-h Coffee Shops in Taiwan	Wu, M-J.; Lin, C-C.
大同技術學院	2008-12-12	Customers’ perception on attitude towards e-auction	杜健忠; 林純雅; 方國定
南台科技大學	2005	Customers’ perceptions toward complaint handling airline service: Based upon Kelly’s attribution theory	萬金生; 邱文彬;張明旭
元智大學	2010-06	Customers’ Responses and The Formation of a Dominant Design: the Early MP3 Innovation Evolution	彭奕農; Kuan-Hoong Yap
元智大學	2010-06	Customers’ Responses and The Formation of a Dominant Design: the Early MP3 Innovation Evolution	彭奕農; Kuan-Hoong Yap

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