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機構 日期 題名 作者
大葉大學 2013-04 Customer Relationship Management in the Banking Industry: The Mediating Role of Information Technology Yang, Yi-Feng;Wu, Yu-Chi;Hsu, Cheng-Se;Tsai, Chin-Shih
國立臺灣海洋大學 2007 Customer Relationship Management of the Information Education Services Industry in Taiwan: Attributes, Benefits and Relationship Chiung-Ju Liang;Wen-Hung Wang
元智大學 2004-11 Customer relationship management: antecedents, effectiveness construct and the impact to firm performance 陳家祥
國立臺灣海洋大學 2007 Customer Relationship Managment of the Information Education Services Industry in Taiwan: Attributes, Benefits and Relationship CHIUNG-JU LIANG;WEN-HUNG WANG
淡江大學 2004-12 Customer relationship marketing to link customer’s satisfaction and loyalty in CRM 李旭華; Lee, Hsu-hua; Liu, Yu-chu
國立成功大學 2007-06-26 Customer Retention Prediction Using LDF and Decision Tree for a Metal Company in Taiwan 蔡政哲; Tsai, Cheng-che
中華大學 2005 Customer satisfaction and dining behavior in an in-campus restaurant 施雅惠; Shih, Yahui
元智大學 2011-10-14 Customer Satisfaction and Loyalty – A Case Study of a Hotel in Honduras Candy Hernández; Ching-Jung Ting
南台科技大學 2010 Customer Satisfaction and Post-purchase Behavior The Case of Starbucks Coffee in the Philippines 涂志聖; Francis Simon G. Tenchavez
南台科技大學 2011 Customer Satisfaction and Store Attributes: A Comparative Study between Convenience Store in Indonesia and in Taiwan 何秀蓉; Febrina Hambalah

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